Betting Rules

General betting conditions

By opening an account, placing a bet or using a game, you confirm that you have read and understood the rules that apply to the relevant service. These rules are intended to help you understand how bets are submitted, recorded, settled and reviewed. If you do not understand a rule, you should not place a bet until you have obtained clarification through the available support channels.

You must meet the minimum legal age and all other eligibility requirements that apply in the place where you are located. You are responsible for checking whether online gambling is permitted for you and for complying with applicable Australian laws, state or territory requirements and any restrictions connected with your location. Some products, games or betting services may not be available in every jurisdiction.

Your account must be registered in your own name and used only by you. You must provide information that is accurate, complete and current, and update it when necessary. An account must not be transferred, sold, shared or used to place bets on behalf of another person. You are responsible for keeping your login details, devices and payment information secure.

• Only one person may use an individual account.
• You must not use an account while restricted, suspended or excluded from gambling services.
• You must not attempt to bypass location, identity, age or security checks.
• You must not use the website for unlawful activity, fraud, money laundering or any other prohibited purpose.
• You should review the displayed rules, prices, odds, stakes and other details before confirming a bet.

Spinch Casino may apply checks to protect customers, the platform and the integrity of its services. This can include identity, age, payment, location, account activity and source-of-funds checks where required. The timing and scope of checks may vary. You may be asked to provide suitable information or documents before certain account services can be completed.

Placing and confirming bets

Before placing a bet, check that you have selected the intended game, market, outcome, stake and any available options. You should also check the rules for the specific game or market, including the way results are determined and the circumstances in which a bet may be cancelled, voided or settled differently. Once a bet has been submitted and recorded, it may not be possible to change or cancel it.

A bet is generally treated as accepted only when it has been successfully received and recorded by the platform. A message, screen display or account history entry may be used to indicate that a bet has been submitted, but you should check your account history for the final status. A failed, interrupted or declined transaction should not be assumed to be accepted.

You are responsible for reviewing your bet details before confirmation and for checking the status afterwards. If the displayed information appears incorrect, do not place another bet until the issue has been reviewed. Duplicate bets caused by repeated clicks, browser refreshes or connection problems may be treated according to the applicable account and transaction records.

Game and market rules

Each game or betting market may have its own rules. These rules can describe eligible outcomes, permitted selections, minimum or maximum stake settings where applicable, the use of random number generation, dealing or drawing procedures, and the method used to determine a result. The specific rules shown for a game or market apply in addition to these general Betting Rules.

For games that use a random outcome, results are determined by the relevant game system or authorised process. Previous results do not influence future results, and a losing or winning result does not create a right to a particular future outcome. You should never increase a stake simply because you believe a particular result is due.

If a game or market is interrupted, unavailable or displayed incorrectly, do not continue placing bets on it until the issue is resolved. The outcome may be determined using the available official game, transaction or event records, subject to the applicable rules. Where the result cannot be reliably established, the relevant bet may be reviewed under the website Terms and Conditions.

Promotions and special offers

If a promotion, bonus or special offer is available, it will be governed by separate promotional terms. Those terms may include eligibility requirements, qualifying activities, expiry conditions, wagering requirements, game restrictions or other limitations. You should read the relevant offer terms before accepting or using an incentive. If promotional terms conflict with these general rules, the specific promotional terms may apply to that offer.

Results, settlement and corrections

Bets are settled using the result and settlement method stated in the applicable game or market rules. A result may be based on a game outcome, an official event result, a published draw or another reliable source identified for that service. Settlement can take place after the outcome is confirmed and the necessary checks have been completed.

Where a market is affected by a postponement, abandonment, change of venue, participant withdrawal, technical issue or other unusual event, the applicable market rules will explain how the bet is treated. Different selections within the same market may be treated differently. You should read the relevant rules rather than rely on assumptions based on another website or previous event.

Errors can occur through technical faults, data errors, communication problems, incorrect prices, incorrect game information or human error. If a clear error affects a bet, Spinch Casino may correct the error, cancel the affected bet, settle it using the correct information or take another step allowed by the applicable Terms and Conditions. A customer should not knowingly take advantage of an obvious error.

If the platform identifies suspicious, irregular or prohibited activity, a bet or transaction may be held while it is reviewed. This may include unusual account use, attempts to manipulate a game, collusion, use of automated tools, payment irregularities, bonus abuse or activity that appears inconsistent with the rules. Any review will be handled under the applicable policies and legal requirements.

• Check the settlement status in your account before contacting support about a result.
• Keep a record of relevant bet references, dates and game or market details.
• Do not assume that a displayed balance is final if a transaction is still pending or under review.
• Report suspected errors or unauthorised activity as soon as possible.
• Do not spend funds that may have been credited incorrectly until the issue is resolved.

Where a correction is required, the account balance may be adjusted to reflect the proper result. If funds have already been withdrawn or used, the adjustment may still be applied in accordance with the website Terms and Conditions. The records held by the platform may be used to establish whether a bet was received, accepted, cancelled or settled.

Account safety and responsible play

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only play with money you can afford to lose. Set a budget before you start and avoid increasing your spending to chase a result. A win is never guaranteed, and the likelihood of a particular outcome does not improve because you have experienced a losing streak.

• Set personal spending and time limits before playing.
• Take regular breaks and avoid playing when tired, upset or under the influence of alcohol or other substances.
• Never borrow money or use essential household funds for gambling.
• Keep gambling separate from bills, rent, savings and other financial commitments.
• Do not allow another person to use your account or place bets for you.
• Use available account controls, cooling-off options or self-exclusion tools if gambling is becoming difficult to manage.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

You should stop playing if you feel unable to control how much time or money you spend. Account restrictions and responsible gambling tools may limit access to betting services for a selected period or longer. Restrictions can have different effects depending on the tool used, so read the information shown before confirming a request. Do not create another account or ask someone else to gamble for you while a restriction is active.

If you believe your account has been accessed without permission, change your password immediately where possible and contact the available support service. You should also review recent account activity and payment transactions. Spinch Casino may temporarily restrict account access while security concerns are investigated.

Questions and complaints

For questions about a bet, first review the relevant game rules, your account history and any displayed transaction information. If you still need assistance, use the customer support option provided on the website and include clear details about the issue. This may include the date, game or market, transaction reference and a description of what occurred. Do not send passwords or complete payment credentials in a support message.

Complaints are reviewed under the applicable customer service and dispute procedures. You may be asked to provide additional information so the matter can be investigated properly. These Betting Rules should be read with the current Terms and Conditions, Privacy Policy, responsible gambling information and any game-specific rules published on the website. If a provision is updated, the current version displayed on the website will generally apply to future activity.