Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Every bet or game outcome is uncertain. Previous results do not predict future results, and a losing streak does not make a win more likely. Avoid systems or claims that suggest losses can always be recovered or that a particular strategy can remove the risk.

Only gamble with money you can afford to lose after essential expenses have been paid. Gambling should never take priority over rent or mortgage payments, food, bills, education, medical needs or other financial commitments. Do not use borrowed money, credit intended for essentials or money set aside for someone else to gamble.

• Set a clear spending amount before you start and stop when it is reached.
• Decide how much time you are willing to spend and take regular breaks.
• Keep gambling separate from everyday spending where possible.
• Do not gamble when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Never chase losses by increasing bet sizes or playing for longer.
• Remember that taking a break or choosing not to gamble is always an option.

Responsible gambling also means protecting other people. Keep account access and payment methods secure, and do not allow another person to use your account. Gambling is not suitable for children or anyone who is not legally permitted to participate in gambling in their location. If you are under the legal age or unsure whether you are allowed to play, do not gamble.

Set limits before you play

Planning your gambling in advance can help you stay in control. Consider setting both a money limit and a time limit before opening a game or placing a bet. A limit works best when it is realistic, agreed in advance and not changed during a gambling session. If available for your account or product, responsible gambling settings may allow you to manage deposits, losses, wagering or session time.

Practical ways to manage your play

1. Create a gambling budget that is separate from your household and essential spending.
2. Use available deposit, loss or spending limits and choose an amount you can comfortably afford.
3. Set a reminder to stop at a planned time rather than relying on one more game or bet.
4. Take regular breaks away from the screen and use the time to check how you are feeling.
5. Keep a simple record of deposits, withdrawals, wins, losses and time spent playing.
6. Avoid increasing limits immediately after a win or loss. Give yourself time to think before making changes.
7. Consider a temporary time-out if you feel distracted, frustrated or tempted to continue beyond your plan.

Limits are not a guarantee that gambling will be affordable or risk-free. A limit should not be treated as a target or an amount that must be used. If your circumstances change, including a change in income, employment, health or family responsibilities, review whether gambling remains appropriate at all.

If you have decided that you do not want to gamble, account closure or self-exclusion may be more suitable than a spending limit. Where these options are available, request them through the relevant account or support process. Do not open another account or use another person’s account to get around a restriction.

Recognise when gambling may be a problem

Gambling can become difficult to control for some people. A problem may develop gradually, and you do not need to wait for a serious financial loss before asking for help. Pay attention to changes in your behaviour, mood, finances and relationships.

• Spending more time or money gambling than you originally intended.
• Trying to win back money that has been lost, often by taking bigger risks.
• Feeling restless, irritated or preoccupied when you cannot gamble.
• Hiding, minimising or lying about gambling activity or losses.
• Borrowing money, selling possessions or missing bills to continue gambling.
• Using gambling to escape stress, sadness, boredom or other difficult feelings.
• Neglecting work, study, family, friends, sleep or other responsibilities.
• Continuing to gamble after deciding to stop or after gambling has caused problems.
• Feeling regret, shame, anxiety or hopelessness connected with gambling.

If any of these signs feel familiar, stop and take a break. Tell someone you trust what is happening and consider speaking with a qualified gambling counsellor or an Australian gambling support service. Support is available whether you gamble often or only occasionally. You can ask for help even if you are unsure whether your gambling meets a particular definition of harm.

If someone close to you is affected by gambling, remember that you are not responsible for controlling another person’s behaviour. Protect shared finances where appropriate, set clear boundaries and seek advice for yourself. Family members and friends can also receive support from gambling counselling services.

Taking a break or excluding yourself

A break from gambling can provide time to reflect and regain control. Depending on the services and account features available, you may be able to request a temporary time-out, suspend access, set stronger account restrictions or close your account. Restrictions should be considered carefully because they may affect access to the account and any remaining account processes.

Self-exclusion is a stronger step for people who want to prevent themselves from gambling for a chosen period or indefinitely. If you request self-exclusion, follow the instructions provided and do not try to bypass the restriction. You may also wish to use device, banking or payment controls that can reduce access to gambling services. These measures work best when combined with personal support and professional advice.

What to do if you need immediate support

If gambling is causing financial, emotional or relationship problems, contact an Australian gambling support service, a qualified counsellor or a healthcare professional. State and territory services can provide confidential information, counselling and referral options. You may also speak with your bank or financial counsellor about managing urgent financial concerns. If you feel at immediate risk of harming yourself or another person, contact emergency services or seek urgent assistance.

You do not need to handle the situation alone. Asking for help early can make it easier to understand your options, create a plan and reduce further harm.

Our safer gambling approach

Spinch Casino provides responsible gambling information so players can make informed decisions about whether, when and how they play. We encourage players to use available account controls, take breaks and seek assistance whenever gambling is no longer within their personal limits. Information and tools may vary according to the service used, account status and applicable requirements.

We may need to ask questions or take steps relating to age, identity, account use, payments or responsible gambling. These checks help support a safer environment and may be required before certain account actions can be completed. Players should provide accurate information and keep account details secure.

Responsible gambling is a shared responsibility. We cannot remove the inherent risk of gambling or guarantee that a player will never experience loss. Players remain responsible for following their own limits, complying with applicable laws and seeking help when needed. We will provide information about available restrictions and account options where relevant, but no tool should be viewed as a substitute for professional support.

• Treat gambling as entertainment rather than a source of income.
• Never chase losses or gamble with money needed for essentials.
• Use available limits, time-outs or exclusion options before a problem becomes serious.
• Keep your account private and do not let other people gamble through it.
• Talk to someone you trust if gambling is affecting your wellbeing.
• Seek professional support as soon as you feel gambling is becoming difficult to control.

For more information about responsible gambling, review the available account controls and support information before you play. If you are uncertain about your gambling, the safest choice is to stop, take a break and seek advice.